Metodo

International Studies in Phenomenology and Philosophy

Series | Book | Chapter

194902

Features to support persistent chat conversation

Mohsen RahimifarSiti Salwah Salim

pp. 261-266

Abstract

Chat conversation persistency is one of interesting aspects of chat tools which make them even more useful as a communication medium. However, persistency alone is not useful unless there are features that support persistent conversations in order to increase the usability of a persistent environment. Moreover, these features simplify the processes of conversing and information retrieval for chat participants. This paper uncovers how different persistent chat tools have tried to overcome such difficulties by employing design factors and strategies. Design factors are concerned with the particular functionality of a feature and they are generally concepts that the chat tool should support. Design strategies concentrate more on the rules and restrictions applied to the users and the features available in the tools. A set of design factors and strategies for persistent chat conversation is presented and discussed in relation to the features that support persistent chat conversation.

Publication details

Published in:

Ant Ozok A, Zaphiris Panayiotis (2011) Online communities and social computing: 4th international conference, OCSC 2011, held as part of HCI international 2011. Dordrecht, Springer.

Pages: 261-266

DOI: 10.1007/978-3-642-21796-8_28

Full citation:

Rahimifar Mohsen, Salwah Salim Siti (2011) „Features to support persistent chat conversation“, In: A. Ant Ozok & P. Zaphiris (eds.), Online communities and social computing, Dordrecht, Springer, 261–266.