Metodo

International Studies in Phenomenology and Philosophy

Book

191956

Design science in tourism

foundations of destination management

edited byDaniel R. Fesenmaier Zheng Xiang

Abstract

This book explores the impact of design science and design thinking on tourism planning, gathering contributions from leading authorities in the field of tourism research and providing a comprehensive and interconnected panorama of cutting-edge results that influence the current and future design of tourist destinations.

Details | Table of Contents

When design goes wrong?

diagnostic tools for detecting and overcoming failures in service experience

Astrid Dickinger Daniel Leung

pp.233-263

https://doi.org/10.1007/978-3-319-42773-7_15

Publication details

Publisher: Springer

Place: Dordrecht

Year: 2017

Pages: 272

ISBN (hardback): 978-3-319-42771-3

ISBN (digital): 978-3-319-42773-7

Full citation:

Fesenmaier Daniel R., Xiang Zheng (2017) Design science in tourism: foundations of destination management. Dordrecht, Springer.